FAQs

FAQ Content

How often should I use SilkStep?
For best results, use it 1-2 times per week. Rougher areas like heels may need a little extra attention, but daily use isn't necessary.

Can I use it in the shower?
Yes, SilkStep is water-resistant and safe to use on wet or dry skin, so it fits right into your shower routine.

How long does the battery last?
A full charge typically lasts several sessions before you need to recharge it again via the included USB cable.

Which roller head should I use?
The coarse black roller is best for rough, thickened skin like heels. The fine roller is gentler and better suited for regular touch-ups or sensitive areas.

Does it hurt or feel harsh on skin?
No, SilkStep is designed to glide smoothly with minimal pressure. It buffs skin gently rather than scraping it.

How do I clean it?
Simply wipe the roller head after each use with a damp cloth. Let it dry fully before storing.

Can I replace the roller heads?
Yes, replacement heads are available separately so you can keep your SilkStep working like new.

Is it suitable for all skin types?
Yes, it's designed to work gently and effectively for most skin types and foot conditions. If you have broken skin, cuts, or an active skin condition, avoid use on the affected area.

How long does shipping take?
Orders are typically processed within 1-3 business days, with delivery generally taking 10-15 business days depending on your location. You'll receive tracking information as soon as your order ships.

What's your return policy?
We offer a 30-day window to reach out about returns, refunds, or replacements. Contact us at buyvento@gmail.com with your order number and we'll help resolve any issues.

How can I contact you?
You can reach our support team anytime at buyvento@gmail.com — we're happy to help with any questions about your order.